Chainpokies AU is our partner casino serving Australian players. This guide covers account access from sign-up through daily login, plus troubleshooting for common issues.
Finding the Login Button
On the Chainpokies AU homepage, the login button appears in the top-right corner of the navigation bar on desktop. On mobile, it's behind the menu icon (three horizontal lines) in the upper right. The button is labelled "Login" or "Sign In" depending on your device.
If you're returning to the site after closing your browser, you'll need to enter your credentials again - our partner casino doesn't store login details for security reasons.
Desktop Login Steps
- Visit the Chainpokies AU website
- Click the "Login" button in the top-right corner
- Enter your registered email address or username
- Enter your password
- If two-factor authentication (2FA) is enabled on your account, enter the code from your authenticator app or SMS
- Click "Login" to access your account
The process takes under 30 seconds on a standard connection. If the page doesn't load after clicking Login, clear your browser cache and try again.
Mobile Login Steps
- Open the Chainpokies AU website or app on your phone
- Tap the menu icon (three lines) in the top-right corner
- Select "Login"
- Enter your email or username
- Enter your password
- Complete 2FA verification if active
- Tap "Login"
Mobile login works identically to desktop. If you experience lag, ensure you're on a stable WiFi or 4G connection.
Password Reset Process
Forgotten your password? Here's how to reset it:
- On the login page, click "Forgot Password"
- Enter the email address associated with your account
- Check your inbox for a reset link (check spam folder if needed)
- Click the link within 24 hours
- Create a new password (minimum 8 characters, mix of letters and numbers recommended)
- Confirm the new password
- Return to login with your new credentials
Password reset emails typically arrive within 2-3 minutes. If you don't receive one, verify the email address matches your account registration.
Common Login Issues and Solutions
| Issue | Cause | Solution |
|---|---|---|
| "Account locked" message | Multiple failed login attempts | Wait 30 minutes or contact support |
| "Invalid credentials" | Wrong email/username or password | Use password reset; verify email spelling |
| "Region not supported" | Login from outside Australia | Use VPN set to Australian server or contact support |
| 2FA code not working | Expired code or time sync issue | Wait for new code; check device time settings |
| Page won't load | Browser cache or connection issue | Clear cache, try incognito mode, or switch browser |
Account Locked
Our partner casino locks accounts after 5 failed login attempts to prevent unauthorised access. The lock lasts 30 minutes. You can either wait or contact the support team to unlock manually.
Wrong Region Error
Chainpokies AU is licensed for Australian players only. If you see a region error, your IP address may be detected as outside Australia. Use a VPN service set to an Australian location, or contact support with proof of residency.
Two-Factor Authentication Issues
If your 2FA code isn't accepted:
- Ensure your phone's time is synced correctly (Settings > Date & Time > Automatic)
- Generate a fresh code - codes expire after 30 seconds
- If using SMS codes, check for network delays
- If using an authenticator app, reinstall it and re-scan the setup QR code
Security Tips for Login
- Never share your password with anyone, including support staff
- Use a unique password not used on other websites
- Enable 2FA even if optional - it adds a critical security layer
- Log out after each session, especially on shared devices
- Check the URL is exactly "chainpokies.au" before entering credentials
- Avoid public WiFi for login; use mobile data or home internet instead
- Update your password every 3-6 months
Staying Logged In
Chainpokies AU sessions expire after 30 minutes of inactivity for security. You'll be logged out automatically. Simply log back in to resume play.
Need Help?
If you encounter login issues not covered here, contact our partner casino's support team via live chat (available 24/7) or email. Have your registered email address ready when you contact them.
For account security concerns or suspected unauthorised access, contact support immediately - don't attempt multiple login attempts.